Last updated: 13.07.2025.
Uptime Commitment: We strive to maintain 99.9% uptime for our hosting services, providing reliable infrastructure for your educational projects.
View real time status uptime page: https://uptime.wpineu.com
1. Service Availability
WP in EU commits to the following service levels:
99.9%
Target Uptime
< 500ms
Response Time
24/7
Monitoring
5
EU Data Centers
2. Uptime Calculation
Uptime is calculated as:
- Monthly basis (calendar month)
- Excludes scheduled maintenance windows
- Measured from our monitoring systems
- Based on HTTP response codes and connectivity
3. Scheduled Maintenance
Planned maintenance activities:
- Announced at least 48 hours in advance
- Typically performed during low-traffic hours (2-6 AM CET)
- Limited to 4 hours per month maximum
- Critical security updates may require immediate maintenance
4. Service Monitoring
We continuously monitor:
- Website availability and response times
- Server performance and resource usage
- Database connectivity and performance
- SSL certificate validity and renewal
- Email service functionality
5. Incident Response
In case of service disruptions:
- Detection: Automated monitoring alerts within 5 minutes
- Response: Technical team notified immediately
- Communication: Status updates via website and email
- Resolution: Priority given to service restoration
6. Performance Standards
We maintain the following performance targets:
- Page Load Time: Under 3 seconds for optimized WordPress sites
- Database Response: Under 100ms for typical queries
- Email Delivery: Within 5 minutes for outbound emails
- File Transfer: Minimum 10 Mbps upload/download speeds
7. Backup and Recovery
Data protection measures:
- Automated Backups: Daily incremental, weekly full backups
- Retention Period: 30 days of backup history
- Recovery Time: Target 4 hours for full site restoration
- Geographic Distribution: Backups stored in multiple EU locations
8. Security Commitments
Security measures include:
- Regular security updates and patches
- SSL certificates with automatic renewal
- Firewall protection and intrusion detection
- Malware scanning and removal
- GDPR-compliant data handling
9. Support Response Times
Support availability:
- Critical Issues: 4-hour response time
- General Support: 24-48 hour response time
- Community Forum: Peer support available 24/7
- Documentation: Self-service resources always available
10. Service Limitations
This SLA does not cover:
- Issues caused by user modifications or misconfigurations
- Third-party plugin or theme conflicts
- Internet connectivity issues outside our network
- Force major events (natural disasters, etc.)
- Scheduled maintenance windows
11. Service Credits
As a free educational service:
- No monetary compensation for downtime
- Service extensions may be offered for significant outages
- Priority given to service improvement over compensation
- Transparent reporting of service performance
12. Reporting and Transparency
We provide:
- Real-time status page at https://uptime.wpineu.com
- Monthly uptime reports
- Incident post-mortems for major outages
- Performance metrics and trends
13. SLA Review and Updates
This SLA is reviewed:
- Quarterly for performance and relevance
- After significant infrastructure changes
- Based on user feedback and service evolution
- Updates communicated with 30 days notice
14. Contact for SLA Issues
For SLA-related concerns or questions:
Email: administraktor@protonmail.com
Status Page: https://uptime.wpineu.com